*Please be sure to select the correct shipping rate at checkout*
Online orders are shipped via Canada Post or UPS, Monday through Friday from 10 am -2 pm EST, excluding holidays. Please allow 2-4 business days for processing, and provide all address details, including apartment/suite/unit number.
All shipments are shipped expedited, with tracking, and $100 CAD insurance through Canada Post or UPS. Should you want a faster service, you can choose Xpresspost at checkout.
Once we have shipped your order, you will receive an email notification with tracking information and subsequent emails regarding delivery.
Please note that LAB is not responsible for any product loss and/or delays of orders following shipment from our location to the shipping address. Delayed delivery will not give rise to any penalty or indemnity and cannot be used as a reason for cancelling an order.
LAB is not liable for lost, stolen, or damaged orders. For all tracking inquires please contact the shipping company directly.
If you fail to pick up your package from your post office and it gets returned to LAB, you have the option of a) having the package shipped back to you once again at your expense, or b) having the purchase price refunded to you, shipping costs paid on the initial shipment are non refundable. Shipping and handling fees for re-sent packages are as follows: International $75, Canada $20 and USA, $25.
LAB reserves the right to cancel any orders at our discretion.
A note on shipping. LAB is a small independent business. We do NOT profit on any shipping charges. Quite the opposite. LAB runs mostly on a consignment/profit sharing basis, thus we often go out of pocket for shipping when we give it away for free. As LAB grows, we will be conscious of shipping costs and re-assess yearly.
For purchases over $250 shipping is free to Canada and the United States. The shipping rate for orders under $250 within Canada, USA, and international orders are calculated at checkout.
Should you want added insurance, please choose Ship Insure Package Protection in your cart. It is defaulted in the on position, simply switch it back if you're not interested in shipping insurance.
All orders over $500 must add Ship Insure Shipping Protection during checkout.
Hold Shipping Policy
Shipping one lipstick can be costly on the customer, so we created an economic alternative. Hold shipping, or open box ordering. We hold on to your items until you reach the minimum order of $250 (subtotal CAD), or until you're ready to ship and then we can invoice you the appropriate shipping rate. This way we help the environment by reducing carbon emissions, save the customer shipping fees, and secure that one of a kind item for you! We have customers who order beauty items weekly and use this system to their benefit!
Here's how it works.
Place an order and select the shipping rate underlined below. We will hold the items you purchase, they are considered sold.
HOLD Shipping (We hold your order(s) and you can add to your order over time until you reach the free shipping minimum of $250)
These orders cannot be cancelled.
What you need to do next is:
- When you see something online or in IG stories that you'd like to order, you can either message us to add to this existing order, or you can place a new order online using the same shipping method and we'll ship everything together once you've met the minimum for free shipping.
- need your order before the minimum is met? No problem. we'll simply invoice you for the shipping fee and send it out!