SHIPPING & RETURNS

SHIPPING
(2021 Update)

A note on shipping. LAB is a small independent business. We do NOT profit on any shipping charges. Quite the opposite. LAB runs mostly on a consignment/profit sharing basis, thus we often go out of pocket for shipping when we give it away for free. Please realize that shipping fees are a part of life.

Our rates are listed cheapest (pick-up) to most expedient. This is a default created in the Shopify template that cannot be adjusted. Please be aware of the rate you select at checkout.

Canada

Canada Wide - Purchases over $150 (subtotal) shipping is complimentary within Canada. 

Ontario - Orders under $150:

$10 flat rate which includes tracking, but no signature (at your own risk). You will have other options at checkout should you not want this service.

The shipping rate for orders under $150 outside of Ontario are calculated at checkout based on live Canada Post rates.

Xpresspost available in Canada only.

Local pick up available in Hamilton.

USA

USA - Orders over $250 (subtotal) - FREE

Under $250 - Calculated at checkout. There may be duty, this is out of our control, buyer is responsible.

International Orders - If you don't see your country at check-out, send us an email at  lab@labluxuryresale.com and we can discuss.

Some of our merchandise is located around the globe and can take some time getting to us with the current state of the world and shipping delays. Most often the turnaround is swift, however should you be concerned, just drop us a line. 

We will ship items within 8-20 business days after receiving cleared payment. Once sent, you will receive an email with your tracking number if you've chosen a tracked rate. Please email with any questions. 

Need your order within 3-10 days? Just let us know!

If you fail to pick up your package from your post office and it gets returned to LAB, you have the option of a) having the package shipped back to you once again at your expense, or b) having the purchase price refunded to you, shipping costs paid on the initial shipment are non refundable. Shipping and handling fees for re-sent packages are as follows: International $75, Canada $20 and USA, $25.

LAB takes pride in being environmentally friendly. Your package may arrive in a recycled box or an up-cycled dust bag, and will include minimal paperwork. 

 

Returns

Final Sale items:

- Beauty
- Pleasure Devices
- Clearance

Returns/Refunds:

We understand that the shift to shopping online in this new frontier is frustrating and difficult for many. We want to make sure everyone feels supported in their purchasing. Thus we're now offering refunds on everything aside from the above. 

Items must be returned in their exact state as they arrived to you within 14 days of receipt.

The original cost of shipping will not be refunded, and the return must be mailed at the shipper's own cost.

Any duties LAB incurs upon returning items, will be deducted from the refund amount.

Please contact lab@labluxuryresale.com to obtain return approval.

DO NOT send items back without approval. 

 

Order now, pay later with...

PayBright is Canada’s most trusted provider of Buy Now, Pay Later plans. Partnered with over 6,500 domestic and international retailers, PayBright allows Canadian consumers to pay later in quick and easy interest-free instalments.

After selecting PayBright as a payment method at checkout, shoppers can finalize their transaction in a matter of seconds, and pay for their purchase over time, using payment plans with interest rates as low as 0%. 
Within seconds, PayBright verifies the customer’s credit score, identity, payment information, and provides an instant approval decision.
Enjoy now, pay later: You can enjoy your purchase now, and pay over time in a series of instalments that work for you!
Yes you read that right. With Paybright, you get the item once you've ordered it, but pay over time. Minimum order is $100.
More info here.

 

Payments 

You can preview our checkout interface below.

Feel free to reach out to us with any questions. Email us for the bank wire information, and sent EMT payments to lauren@labluxuryresale.com.

What is a Pre-Order?

Pre-order items are items that have not yet arrived in our warehouse, but can be purchased and reserved in advance of their arrival. Once your order has been processed and prepared for shipment we’ll notify you with your tracking number and expected date of delivery. Delivery times are dependent on our shipping partner in your country of origin.

 

Authenticity

As a trusted online source of the best in designer handbags, shoes, and accessories, we guarantee the authenticity of our items.

At LAB, each item is carefully selected to meet our high standard of quality. You will find in many cases our items come with the original authenticity paperwork and dust bags from the original purchase. Please read the descriptions of each bag carefully and look at all of the photos provided. We show all of our handbags as they are, so please note the size. Colouring of bags can slightly change due to varying monitor calibration. 

All of our handbags are guaranteed authentic, or you will receive a full refund.

If you wish to return your purchase because you feel that the handbag is not authentic, you must contact us within 14 days of receipt of your item/s in order to receive a full refund. We will require you to produce documentation that the designer handbag you purchased from us is not authentic. You can obtain such documentation from a well-recognized authenticator service or expert, or the original designer store. We will attend to any matter and work together with you to resolve it. We recommend Authenticate First as a trusted authentication source. 

If you have any questions about a purchase or about a return, please feel free to contact us via email.

 

Tax

There will be no sales taxes charged on shipments to US and international customers.

All Canadian orders subject to 5% federal tax; NB, NF, NS, ON, PEI,  orders are subject to 13% total.

 

Merchandise is subject to import duties & tariffs during customs inspection when goods are shipped to the buyer. The buyer is responsible for all duties, taxes, tarrifs, and other expenditures that are incurred during shipment. LAB is not responsible for packages delayed by the postal service or customs inspections.

 

All items are priced in CAD.

 

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