Updated January 17, 2024

Shipping

*Please be sure to select the correct shipping rate at checkout*

Online orders are shipped via Canada Post or UPS, Monday through Friday from  10 am -2 pm EST, excluding holidays. Please allow 2-4 business days for processing, and provide all address details, including apartment/suite/unit number.

All shipments are shipped expedited, with tracking, and $100 CAD insurance through Canada Post or UPS. Should you want a faster service, you can choose Xpresspost at checkout.

Once we have shipped your order, you will receive an email notification with tracking information and subsequent emails regarding delivery. 

Please note that LAB is not responsible for any product loss and/or delays of orders following shipment from our location to the shipping address. Delayed delivery will not give rise to any penalty or indemnity and cannot be used as a reason for cancelling an order.

LAB is not liable for lost, stolen, or damaged orders.  For all tracking inquires please contact the shipping company directly.

If you fail to pick up your package from your post office and it gets returned to LAB, you have the option of a) having the package shipped back to you once again at your expense, or b) having the purchase price refunded to you, shipping costs paid on the initial shipment are non refundable. Shipping and handling fees for re-sent packages are as follows: International $75, Canada $20 and USA, $25.

LAB reserves the right to cancel any orders at our discretion.

A note on shipping. LAB is a small independent business. We do NOT profit on any shipping charges. Quite the opposite. LAB runs mostly on a consignment/profit sharing basis, thus we often go out of pocket for shipping when we give it away for free. As LAB grows, we will be conscious of shipping costs and re-assess yearly.

For purchases over $250 shipping is free to Canada and the United States. The shipping rate for orders under $250 within Canada, USA, and international orders are calculated at checkout. 

Ship Insure

Should you want added insurance, please choose Ship Insure Package Protection in your cart. It is defaulted in the on position, simply switch it back if you're not interested in shipping insurance.

All orders over $500 must add Ship Insure Shipping Protection during checkout. 

Hold Shipping Policy

Shipping one lipstick can be costly on the customer, so we created an economic alternative. Hold shipping, or open box ordering. We hold on to your items until you reach the minimum order of $250 (subtotal CAD), or until you're ready to ship and then we can invoice you the appropriate shipping rate. This way we help the environment by reducing carbon emissions, save the customer shipping fees, and secure that one of a kind item for you! We have customers who order beauty items weekly and use this system to their benefit!

Here's how it works. 

Place an order and select the shipping rate underlined below. We will hold the items you purchase, they are considered sold.

HOLD Shipping (We hold your order(s) and you can add to your order over time until you reach the free shipping minimum of $250)

These orders cannot be cancelled.

What you need to do next is:

- When you see something online or in IG stories that you'd like to order, you can either message us to add to this existing order, or you can place a new order online using the same shipping method and we'll ship everything together once you've met the minimum for free shipping.

- need your order before the minimum is met? No problem. we'll simply invoice you for the shipping fee and send it out!

 

International Orders 

If you don't see your country at checkout, send us an email at lab@labluxuryresale.com and we can discuss.

Some of our merchandise is located around the globe and can take some time getting to us. Most often the turnaround is swift, however should you be concerned, just drop us a line. 

We will ship items within 8-20 business days after receiving cleared payment. Once sent, you will receive an email with your tracking number if you've chosen a tracked rate. Please email with any questions. 

 

Need your order within 3-10 days? Just let us know!

LAB takes pride in being environmentally friendly. Your package may arrive in a recycled box or an up-cycled dust bag, and will include minimal paperwork. 

Returns

Final Sale items:

- Gift cards
- Beauty
- Pleasure Devices
- Clearance
- Sale items

We want to make sure everyone feels supported in their purchasing. Thus we're now offering refunds on everything aside from the above. 

Items must be returned in their exact state as they arrived to you within 14 days of receipt.

The original cost of shipping will not be refunded, and the return must be mailed at the shipper's own cost.

Any duties LAB incurs upon returning items, will be deducted from the refund amount.

Please contact lab@labluxuryresale.com to obtain return approval.

DO NOT send items back without approval. 

 

Layaway and Buy Now Pay Later

Order now, pay later with...

More info here.

 

Payments 

You can preview our checkout interface below.

Wire payment is the only method of payment accepted on orders over $2500.

Feel free to reach out to us with any questions. Email us for the bank wire information, and send EMT payments to lauren@labluxuryresale.com.

 

 

Authenticity

As a trusted online source of the best in designer handbags, shoes, and accessories, we guarantee the authenticity of our items.

At LAB, each item is carefully selected to meet our high standard of quality. You will find in many cases our items come with the original authenticity paperwork and dust bags from the original purchase. Please read the descriptions of each bag carefully and look at all of the photos provided. We show all of our handbags as they are, so please note the size. Colouring of bags can slightly change due to varying monitor calibration. 

All of our handbags are guaranteed authentic, or you will receive a full refund.

If you wish to return your purchase because you feel that the handbag is not authentic, you must contact us within 14 days of receipt of your item/s in order to receive a full refund. We will require you to produce documentation that the designer handbag you purchased from us is not authentic. You can obtain such documentation from a well-recognized authenticator service or expert, or the original designer store. We will attend to any matter and work together with you to resolve it. We recommend Authenticate First or Zekos as trusted authentication sources. 

If you have any questions about a purchase or about a return, please feel free to contact us via email.

 

Tax

There will be no sales taxes charged on shipments to US and international customers.

All Canadian orders subject to 5% federal tax; NB, NF, NS, ON, PEI,  orders are subject to HST.

 

Merchandise is subject to import duties & tariffs during customs inspection when goods are shipped to the buyer. The buyer is responsible for all duties, taxes, tarrifs, and other expenditures that are incurred during shipment. LAB is not responsible for packages delayed by the postal service or customs inspections.

There are no duties within Canada.

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